Hexagon and its in-product AI assistant, Milo, are provided by Hexagon Labs, Inc. If you need help, have a question, or want to report a problem with the app or your data, this page is how you reach us. You do not need an account to contact support.
1. How to reach us
Email support@joinhexagon.com for any question about Hexagon or Milo — setup, connected accounts, billing, a bug, or a feature request. A real person reads every message. Please include the email address on your Hexagon account and a short description of what happened so we can help faster.
2. Response times
We aim to respond to every support request within two business days. Reports that involve a security or privacy concern are prioritized and answered as quickly as we can. Our support hours follow United States and Brazil business days.
3. Reporting a security or privacy concern
If you believe you have found a security vulnerability, or you have a concern about how your data is handled, email security@joinhexagon.com (you may also use support@joinhexagon.com and we will route it). Please do not publicly disclose a suspected vulnerability before we have had a chance to investigate and respond.
4. Your data, and account deletion
You can disconnect any connected account at any time from the Hexagon app, and you can delete your Hexagon account and its data from your Settings → Account → Delete account. For details on what we collect, how it is used, how long it is kept, and how to access, export, or delete it, see our Privacy Policy and Terms of Use. To make a data access, export, or deletion request by email, write to support@joinhexagon.com.
5. Service status and known issues
Hexagon is offered as an early-access product, so features may change and the service may occasionally be unavailable. If something is not working, email support and we will tell you whether it is a known issue and when we expect a fix.
Suporte (Português)
A Hexagon e o seu assistente de IA, o Milo, são fornecidos pela Hexagon Labs, Inc. Para qualquer dúvida, problema ou pedido de ajuda, escreva para support@joinhexagon.com — você não precisa de uma conta para falar com o suporte. Respondemos a cada mensagem em até dois dias úteis. Para questões de segurança ou privacidade, escreva para security@joinhexagon.com. Você pode desconectar qualquer conta integrada a qualquer momento e excluir a sua conta Hexagon e os seus dados em Configurações → Conta → Excluir conta. Consulte a Política de Privacidade e os Termos de Uso para mais detalhes.
Contact
Hexagon Labs, Inc. — support: support@joinhexagon.com. Milo is Hexagon's in-product AI assistant.